- If you are in danger or without shelter, take care of yourself first. Call 112 in an emergency.
- Take photos of the problem.
- Send a message to the host under Messages.
- If the host doesn't respond, or you can't reach an agreement, contact us via chat. Provide the booking number, state that you are at the property, and explain what needs to be resolved.
Something is wrong on arrival
Take photos, contact the host, and ask us for help if the host doesn't respond.
Updated 11/6/2026