Each property has one of these policies (calculated from the check-in date):
| Policy | Full refund | Partial refund |
|---|---|---|
| Flexible | At least 1 day before | – |
| Moderate | At least 5 days before | 50 % of the nightly rate up until check-in |
| Strict | At least 14 days before | 50 % of the nightly rate 7–14 days before |
With a partial refund, you also get the cleaning and pet fees back if the stay has not started. The service fee is non-refundable. You will see the exact amount before you confirm.