1. Who these terms apply to
Nordkove AS, organisation no.. 837 347 122, operates Nordkove, a marketplace for renting properties and related optional extras. These terms apply when you use the website or app as a guest or host. The same account can be used for both.
The agreement for the stay itself and the host's extras is entered into directly between the guest and the host. Nordkove provides the marketplace and facilitates booking, payment and customer support. The host is an independent provider, not an employee of Nordkove.
Business address: Røsslyngveien 17, 9514 Alta. You can contact us through the help centre. Privacy questions should be sent to privacy@nordkove.com.
2. Account and security
You must be at least 18 years old and have the legal capacity to enter into the agreement. The information you provide must be accurate and kept up to date. You must verify your phone number to use services that require you to log in.
Take reasonable precautions to protect your account and login codes. Do not share codes or use anyone else's account without permission. Notify Nordkove if you suspect unauthorised use. You are responsible for actions you take yourself or authorise others to take; this does not imply automatic liability for all fraud or unauthorised use.
If you use Nordkove on behalf of a business, you must have authority to bind that business.
3. Booking and the agreement for the stay
Before booking, you must read the description, total price, house rules, cancellation policy and information about check-in, check-out and the number of guests. This information forms part of the agreement with the host.
- For direct bookings, the booking is confirmed when payment is completed.
- For a booking request, a hold is placed on the amount on your card. The amount is only charged when the host accepts the request. If the request is declined or expires, the hold is released; processing by the bank may take time.
- A booking awaiting payment is held for a maximum of 15 minutes.
The guest making the booking must state the correct number of guests and ensure that their fellow travellers are aware of the house rules. The host cannot unilaterally change the property, price or material terms of an already confirmed booking by editing the listing.
4. Price, currency and platform fees
The total price shown before payment includes the stay, any stated cleaning and pet fees, selected extras and the guest service fee. Optional extras must be clearly described and priced. The guest must not be required to pay mandatory, undisclosed extras to receive the agreed stay.
The current platform fees are:
- Guest: A 10 % service fee on the subtotal for the stay, fees and selected extras.
- Host: 4 % of the accommodation portion, including the cleaning fee. Optional extras have a separate host fee of 20 %, instead of 4 % on those extras.
- Example: An optional extra priced at 100 kr results in a host fee of 20 kr and a host share of 80 kr before any other valid deductions.
The guest service fee is paid by the guest and is not also deducted from the host's share. The platform fees fund payment and refund processing, customer support and further development, among other things. They do not mean that cancellation fees, refund obligations or other specific claims cease to apply.
Discounts funded by Nordkove do not reduce the host's agreed payout. Fees and discounts are saved with the booking; subsequent rate changes do not alter these saved amounts. See platform fees.
The property's currency is set based on the country. Converted prices shown in searches are indicative; check the currency and amount in the payment overview. The bank or card issuer may charge its own currency conversion fees.
5. Payment and payouts to hosts
Payments are handled through Stripe. The host must set up their Stripe Connect account, complete the required verification and keep their payout details up to date. The payment service's relevant terms also apply.
The host's share is scheduled to be transferred no earlier than 24 hours after check-in. This is the time of transfer to the host's Stripe account, not a guarantee of when the money will reach their bank account. Bank processing, incomplete account setup, payment errors or necessary checks may delay the payout.
Platform fees are deducted from the payout. Refunds issued by the host and valid host cancellation fees may be deducted from later payouts. The overview in Nordkove shows payouts and relevant deductions. [CONFIRM the final contractual basis and procedure for set-off, disputed claims and any negative balances with a lawyer.]
See When will I receive my payout?.
6. Cancellation, changes and refunds
The guest's right to a refund when they cancel is governed by the rules shown and saved when the booking was created, subject to mandatory rights. The refund overview in the booking shows the calculated amount before you confirm the cancellation. See How much will I get back?.
When the host cancels before check-in, the guest receives a full refund of the amount paid, including the service fee and selected extras. Nordkove may help the guest explore alternatives, but does not guarantee a replacement property or coverage of additional costs. Any statutory claims are unaffected by this.
A registered refund does not mean that the money is already in the account. Refunds are processed through the payment provider and also depend on processing by the bank.
Changes to dates or other agreed arrangements require agreement between the guest and host. A chat message alone does not update the booking, price or payment. Clarify with Nordkove how any change should be handled before assuming that the booking has been changed.
Right of withdrawal: The statutory right of withdrawal does not normally apply to accommodation for purposes other than residential use when the agreement covers a specific date or period, cf. section 22, letter m of the Norwegian Right of Withdrawal Act. The cancellation policy and any rights relating to deficiencies still apply.
7. The host's responsibility for the property and extras
The host must own the property or have the necessary permissions to rent it out. The host must check the rules set by the owner, landlord, condominium association or housing cooperative, and public requirements in the country and municipality where the property is located.
The listing must give an accurate and realistic picture of the property, including its address, capacity, amenities, accessibility, relevant restrictions and safety conditions. Photos and descriptions must be up to date. The host must ensure that the property is safe, clean and available as agreed, and provide the guest with the necessary check-in information.
The host must keep the calendar up to date and prevent double bookings. Calendar synchronisation is not in real time and does not relieve the host of this responsibility. Imported blocks must be corrected on the source platform; they cannot be overridden in Nordkove. See calendar synchronisation.
The host is responsible for providing extras purchased by the guest, and for any permits, safety requirements, allergen information and insurance required for the service. Nordkove recommends including electricity, hot water and most basic services in the nightly rate rather than selling them as optional extras.
The host is responsible for taxes, duties, registrations and suitable insurance. Nordkove does not automatically provide host insurance or a damage guarantee under these terms.
8. When the host cancels, and the right to appeal
Host cancellations may result in a separate fee. The current rates are 10 % more than 30 days before check-in, 25 % from 30 days to more than 48 hours before, and 50 % in the final 48 hours. The minimum amount is 500 NOK or the equivalent in the booking currency. The calculation basis and rates saved at the time of booking are decisive; subsequent rule changes do not apply retroactively. See If you need to cancel.
The host can appeal the fee through the cancellation case by explaining the reason and providing relevant documentation. Nordkove reviews the case manually, including in the event of documented incidents such as sudden damage, injury or illness. The fee may be waived following a review, but this does not happen automatically.
[CONFIRM the final calculation basis, exceptions, appeal deadline, processing time and procedure for a reasoned decision before publication. No new deadline is set in this draft.]
9. The guest's responsibility and damage to the property
The guest must follow the stated house rules, respect neighbours and the agreed number of guests, treat the property and equipment with care and leave the property at the agreed time.
Notify the host as soon as reasonably practicable of damage, faults or other problems. The guest may be held liable for damage or documented loss under applicable law, but not for normal wear and tear. A claim must be substantiated and documented; the fact that the host submits a claim does not in itself mean that the guest has accepted liability.
The host can send a payment request through the booking up to 14 days after check-out. The guest can accept or dispute the request. A disputed damage claim is not automatically charged to the guest's card through this feature. The deadline in the tool does not replace statutory limitation periods or rules on notifying claims. See refunds and payment requests.
10. Problems during the stay
Contact the host promptly if the property is unavailable, differs significantly from the listing or has other deficiencies, and document the issue with photos and messages where possible. Contact Nordkove through the help centre if the matter is not resolved or you need help on arrival.
Nordkove can assist with information and follow-up, but the outcome depends on the agreement, documentation and applicable law. In the event of immediate danger, you must contact the local emergency services; the help centre is not an emergency service. See Something is wrong on arrival.
11. Photos, texts, reviews and personal data
You retain the rights to content you upload and must have the right to use it. Do not publish photos or personal data about others without the necessary basis.
By uploading content, you grant Nordkove a non-exclusive right to store, display, technically adapt and translate the content to the extent necessary to operate and present the service. This right does not transfer ownership to Nordkove or grant an unlimited right to use the content in other contexts. [CONFIRM whether separate marketing use should be covered, and the duration after deletion.]
Automatic translations may contain errors. The original content is retained; report errors that affect the understanding of the offering. Reviews must be based on personal experience and must not be fake, threatening or manipulated.
Personal data is processed as described in the privacy policy. The host must only use the guest's information for legitimate purposes related to the booking and their own statutory obligations, not for unsolicited marketing. [CONFIRM the final published address of the privacy policy before adding a link.]
12. Misuse, reporting and account measures
Illegal, discriminatory, harassing or misleading content, fraud, fake reviews and misuse of personal data are not permitted. Payment for bookings made through Nordkove must be made through Nordkove; do not circumvent the system or platform fees.
You can report content, users or incidents to Nordkove. Nordkove may remove content, restrict a listing or suspend or close an account in the event of serious or repeated breaches, fraud or security risks. Measures must be objectively justified and proportionate. You can contact Nordkove to challenge a measure and have the case reviewed.
Closing or deleting an account does not automatically cancel existing bookings, payment obligations or statutory claims. [CONFIRM procedures for notification, reasons, appeals and handling active bookings, as well as which platform rules apply to business users.]
13. Private rentals and professional hosts
The host's actual activities determine whether the host is a private individual or a trader. A host operating a business must provide the guest with the information and rights required by applicable consumer rules, including correct business identity and contact information.
An agreement between two private individuals is not subject to all the same consumer rules as a purchase from a trader. A host using Nordkove for business purposes cannot automatically invoke consumer rights against Nordkove for that use either. This does not affect rights arising from mandatory law.
[CONFIRM how the host's business status and legally required business information are collected and shown to the guest before booking.]
14. Nordkove's liability
Nordkove is responsible for its own obligations as the marketplace provider. The fact that the rental agreement is entered into between the host and guest does not mean that Nordkove disclaims all liability for its own service.
Nordkove does not guarantee the condition of the property, the conduct of the parties or uninterrupted access to the service. No provision shall limit liability or rights that cannot lawfully be limited, including liability for wilful misconduct or gross negligence or other mandatory consumer rights.
[CONFIRM a proportionate limitation of liability with a lawyer. This draft does not set any monetary cap or general exclusion of liability for damages.]
15. Changes to terms, governing law and disputes
New terms must be made available with a version and date. Material changes must be clearly notified before they take effect. Changes must not unilaterally alter the price, fees or cancellation policy for already confirmed bookings. [CONFIRM the notice period, effective date and any renewed acceptance.]
Norwegian law applies, but this choice of law does not deprive consumers of the mandatory protection to which they are entitled under the law of their country of residence.
First raise the complaint with the host if it concerns the stay itself, or with Nordkove if it concerns our service. If the matter is not resolved, a consumer can explore the possibility of mediation through Forbrukertilsynet and further handling by the relevant complaints body, depending on the type of case and scope of jurisdiction. Forbruker Europa can provide guidance on cross-border consumer cases in the EEA.
The EU's former online dispute resolution portal (ODR) has been discontinued and is not used as a complaints channel. Disputes may be brought before competent courts under the applicable jurisdiction rules; these terms do not impose an exclusive jurisdiction on consumers. Disputes with business users are decided by Oslo tingrett as the agreed court of jurisdiction.